STORE POLICIES
Refunds and Returns Policy
To be eligible for a return, item/s must be unworn apart from trying on, unwashed/unstuck and still in re-sellable condition in the original packaging.
You must contact us via email at Help@easygoinggoth.com
within 7 days of receiving your order in order to be eligible for a refund. If more than 7 days have passed since you received your purchase and you haven't contacted us, unfortunately we can’t offer you a refund for your order.
Non-returnable items include gift cards, discounted/sale items.
To complete your return, we require a receipt or proof of purchase via an order number or email address used to place the order. We also require Images of the product sent in the email to determine if your product is fit for a reimbursement.
We are unable to accept returned items for a direct exchange. If you would like to change an item for a different one, you will need to send the item back to us and place a new order.
Processing Refunds
There are certain situations where only partial refunds are granted, such as if any item is not in its original condition, is damaged or missing parts for reasons outside of our control.
If you would like to return an item, please send us an email at Help@easygoinggoth.com
Please include your name, order number and images of the item in your email. Once we receive and inspect your return, we will process your refund within 4 business days. The funds should reach the account attached to your original payment method within 10 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Help@easygoinggoth.com
Shipping
You will be responsible for paying the shipping costs associated with returning your item. Original shipping costs are non-refundable.
The time it takes for your returned product to reach us may vary depending on where you live.
If you are shipping an item valued over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any further questions to do with our returns policy, please email us at: Help@easygoinggoth.com
COLLECTING YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
HOW DO WE AQUIRE YOUR CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Help@easygoinggoth.com
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Store policies.
SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all Level 1 PCI-DSS requirements.
LEGAL AGE
By using this site, you represent that you are at least the age of majority in your state/county or province of residence, or that you are the age of majority in your state/county or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CONTACT INFORMATION
Questions about our store policies should be sent to us at Help@easygoinggoth.com